1. Warranty Coverage
Our warranty covers any manufacturing defects or faults in materials and workmanship for the following product categories:
- Phones & Accessories
- Computers & Laptops
- Smart Home Devices
2. Warranty Duration
- Phones & Accessories: 12 months from the date of purchase
- Computers & Laptops: 24 months from the date of purchase
- Smart Home Devices: 18 months from the date of purchase
Please keep your purchase receipt or order confirmation email, as it will be required for warranty claims.
3. Warranty Conditions
The warranty covers the following:
- Defects in materials or workmanship that occur under normal use
- Malfunctions that arise without external damage or misuse
The warranty does not cover:
- Accidental damage (e.g., drops, spills, or cracked screens)
- Unauthorized repairs or modifications
- Damage caused by external factors (e.g., water damage, power surges)
- Wear and tear from regular use
- Batteries or accessories (unless specifically covered)
4. How to Claim Warranty
If your product is defective and falls under the warranty terms, please follow these steps:
- Contact Us: Reach out to our customer service team at admin@holava.xyz or use the contact form on our website. Provide your order number, product details, and a brief description of the issue.
- Return Authorization: Once we review your case, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the product.
- Return the Product: Carefully package the item and return it to us according to the provided instructions. You may need to cover the return shipping cost unless the product is found to be defective.
- Assessment: Our technical team will assess the product to confirm if it qualifies for a warranty claim.
- Resolution: If the claim is approved, we will repair or replace the item at no additional cost. In some cases, a refund may be issued, depending on the nature of the defect.
5. Exclusions
The warranty does not cover the following situations:
- Product purchased from unauthorized sellers or third-party platforms
- Products with serial numbers removed or altered
- Products that have been misused, mishandled, or damaged intentionally
- Software or firmware issues, unless related to defective hardware
- Products that have exceeded the warranty period
6. Extended Warranty Options
For additional peace of mind, we offer extended warranty plans for select products. Please contact our customer support team to learn more about extending your warranty coverage.
7. International Warranty
Our warranty policy is valid for customers within the regions we ship to. If you purchased an item outside your region, please check if our international warranty service applies. In some cases, repair or replacement may only be available in specific locations.
8. Contact Information
If you have any questions about our warranty policy, or if you need assistance with a warranty claim, feel free to contact us:
- Email: admin@holava.xyz